What is the warranty for my SmokeTip or SmokeTank Battery?
If your SmokeTip battery stops working, you get a free replacement sent out with your next cartridge order for life. More Details on battery Warranty Here.
Does the USB passthrough follow battery or accessory warranty?
The USB passthrough is considered an accessory and is guaranteed for 90 days.
I want to include an accessory with my battery return, can I do this?
Yes, the battery(s) will be shipped with product warranty item following the processing time frame and processing fee of $9.50 per battery will be applied.
I bought my SmokeTip product at a local store, can I take advantage of your warranty?
All Warranties and Guarantees cover purchases from SmokeTip.com only. Warranties/Guarantees do not cover any retail purchase. Please visit the retail location your purchased your SmokeTip items from for warranty information.
Can I exchange cartridges?
YES - as long as they are sealed and unopened and within 30 days of your purchase date. Once cartridges are opened they cannot be returned. Please create a ticket to obtain an RMA.
Do I receive a shipping label for return?
You are responsible for all shipping charges to return products.