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Frequently Asked Questions


Help Desk

If you need additioal help or have questions that are not answered below please visit our help desk.

How Does SmokeTip Work?

SmokeTip Electronic Cigarette works like traditional cigarette smoking – it delivers the enjoyment of smoking (the touch and taste) without the harmful 2000+ chemicals or problems caused by tobacco smoke. The exciting new SmokeTip product design is the key to making this happen. There is no flame with SmokeTip Electronic Cigarette – the small electronic “cigarette” includes a rechargeable battery and replaceable cartridges that provide the smoking experience, without tobacco! Inhaling on the SmokeTip gives all the same sensations of smoking. However, the unit releases only simulated smoke (vapor mist), that evaporates in the air.

How do you use SmokeTip?

To start using the unit, just attach a fully charged battery to a cartridge and you are ready to go!

What does SmokeTip taste like?

Most users say the flavor is just like a cigarette, without the lingering odor. Non users report that there is no noticeable odor emitted when standing or sitting near someone using SmokeTip.

Why do people use SmokeTip?

• Can use in more places
• An alternative to traditional tobacco cigarettes that contain zero smoke
• No first or secondhand tobacco smoke
• Save money over using tobacco products

What are the nicotine strengths of SmokeTip's cartridges?

SmokeTip Electronic Cigarette offers nicotine cartridges in 4 strengths to suit your individual needs and tastes:

16mg nicotine = full flavor
12mg nicotine = light
6mg nicotine = ultra light
0mg nicotine

Does SmokeTip cost more or less than traditional smoking products?

You will save 60-75% compared to traditional cigarettes. A 2 pack a day smoker can save over $250 a month.

How long does a SmokeTip cartridge last?

Results will vary depending on the intensity of a person's average inhalation. One SmokeTip Electronic Cigarette atomizer cartridge will last the equivalent of approximately 1.25 packs of cigarettes. Should you experience little or no vapor, ensure that your battery is fully charged and properly attached to the device.

How long does the SmokeTip battery last before needing a recharge?

SmokeTip Electronic Cigarette uses a special 3.6V long life lithium battery, which is actually the top of the electronic cigarette. Depending upon usage, each SmokeTip rechargeable battery will last 3 hours to 3 days. The life of the battery is greatly dependant on usage. The indicator light tip will blink 30 times for about 9 seconds when the battery is getting low on power. We encourage all users to keep an extra battery available during high usage times or no access to recharging.

How do I buy refill cartridges?

That's easy! CLICK HERE

What are the Ingredients?

SmokeTip Electronic Cigarette atomized cartridges contain water, nicotine (16mg, 12mg, 6mg & 0mg strengths), propylene glycol (a water-based ingredient found in many medicines & health care products), tobacco flavoring, and other ingredients for flavor. NONE of the ingredients in our cartridges have been found to be carcinogenic.

Where does the "smoke" go?

SmokeTip Electronic Cigarette emits no "smoke" – it is a vapor mist that evaporates into the air within seconds.

Can I use SmokeTip anywhere?

Since SmokeTip Electronic Cigarette has no flame, contains no tobacco, and emits no secondhand smoke, it is not a form of smoking that would be prohibited under laws prohibiting smoking in public. SmokeTip customers have used the product without issue or complaint in restaurants, traditional workplaces, and many other locations.

I noticed the cartridge gets very warm sometimes, is this normal?

When your cartridge is running very low or is out of solution the atomizer (which heats the solution) will get very warm. When you first notice this, it may be time to change the cartridge. Also, excessive use will cause the filter to get warm - use caution.

My battery does not seem to be working right - what can I do?

The smallest dust particles can effect the battery charging process. A quick way to try and fix this problem is to blow very hard and draw very hard from the battery with no cartridge attached. This in most cases will clear the battery. CLICK HERE to download a PDF explaining this procedure.

Is SmokeTip a smoking cessation product?

SmokeTip Electronic Cigarette is an alternative to smoking. SmokeTip has never been tested or proven to be a cessation device.

Is SmokeTip right for anyone?

SmokeTip Electronic Cigarette is NOT a product for anyone under legal smoking age. SmokeTip is not to be sold to persons under the legal smoking age. Additionally, SmokeTip should not be used by anyone who is pregnant or has health concerns without first consulting the advice of a physician.

Is there anything I should be aware of when using SmokeTip?

SmokeTip Electronic Cigarette products are intended for use by persons of legal smoking age, not by nonsmokers or by children, women who are pregnant or breast feeding, or persons with or at risk of heart disease, high blood pressure, diabetes, or taking medicine for depression or asthma. Consult a physician if you experience nicotine misuse symptoms such as nausea, vomiting, dizziness, diarrhea, weakness and rapid heartbeat. If you smoke tobacco products, you are encouraged to stop. Please keep SmokeTip Electronic Cigarette products out of the reach of children and pets; ingestion of certain pieces can present a choking hazard, and ingestion of the non-vaporized concentrated ingredients in the cartridges can be poisonous. The statements made within have not been evaluated by the Food and Drug Administration, and these statements and SmokeTip products are not intended to diagnose, treat, cure, or prevent any disease.

Is there any additional information for product use or replacement guidelines?

Please visit http://help.smoketip.com for additional product information and forums

Are there other cautions to consider when using an e-cigarette?

As with any electrical device, this unit should be charged on a fire-resistant surface. A bad connection may increase the risk of overheating and make the unit very hot. For issues, please contact us immediately. Do not leave unattended for safety purposes. For battery or cartridge leaks - do not continue using - place in a plastic bag for replacement. As with any electronic device, prevent it from mixing with metal articles in your pocket, purse or other bags - this will damage the battery and cartridge. We do have carry cases to prevent this issue.