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Questions & Answers

  • SmokeTip Questions
    • How long does a SmokeTip cartridge last?
      Results will vary depending on the intensity of a person's average inhalation. One SmokeTip Electronic Cigarette atomizer cartridge will last the equivalent of approximately 1.25 packs of cigarettes. Should you experience little or no vapor, ensure that your battery is fully charged and properly attached to the device.
    • I noticed the cartridge gets very warm sometimes, is this normal?
      YES. The cartridge will get warm and this is normal. When your cartridge is running very low or is out of solution the atomizer (which heats the solution) will get very warm. When you first notice this, it may be time to change the cartridge. Also, excessive use will cause the filter to get warm - use caution.
    • My battery does not seem to be working right - what can I do?
      The smallest dust particles can effect the battery charging process. A quick way to try and fix this problem is to blow very hard and draw very hard from the battery with no cartridge attached. This in most cases will clear the battery.
  • SmokeTank Questions
    • How do I change the atomizer?
    • How do I fill the tank?
      Screw off the tip of the unit. Pour the liquid down the side, into the tank. Do not pour liquid in the center air flow tube. Do not fill the tank more than 80% of the way.

    • How to I take my SmokeTank apart?
      All parts come apart and screw togther easily. Please see the diagram below.
    • I noticed my SmokeTank gets very warm sometimes, is this normal?
      YES. It will get warm and this is normal. Also, excessive use will cause unit to get VERY warm. It is suggested you use SmokeTank as you would a traditional cigarette - Take 10-12 drags over a 5 minute period and let it rest.
    • How long should the atomizer last?
      This depends greatly on your individual habits. The atomizer can last from 1 week to 2 months. A good guideline would be to change your atomizer every 1-2 bottles of liquid. This equates to approximately 1-2 cartons of traditional cigarettes.
    • I can't get my SmokeTank to work
      There are several things you can check for:
      - Is the battery fully charged?
      - When you press the button on the battery, does it light up? If not, press the button 6 times fast, your battery may be in "off" mode.
      - Check the collar that goes on top of the battery is making contact with the smoke-tank. Screw it on as far as it will go.
      - Make sure the button on the battery is pressed in while vaping.
      - Is there liquid in the tank?
      - Is there an atomizer in the unit? If so, change the atomizer to test.
      - Is the airflow control open to one of the airflow holes?

      You can also take the unit apart and put it back together again. There may be a connection issue. It is common when the unit is filled with new liquid that you have to draw from the unit several times to prime the unit to get it started.
    • How do I clean my SmokeTank?
      Excluding the battery and atomizer, all components can be rinsed with warm water. Do not use soap or abrasives or place in a dishwasher. You can use a small thin tool, like a toothpick, to clean the airholes on the bottom air flow chamber.
    • Are there any special handling requirements?
      You can carry it in your pocket - although not required, it is recommended to keep the tip facing up to keep the atomizer primed. As with any electrical device, try to avoid contact with other electrical devices or magnets. Although rare, this could cause interferance. SmokeTank can be layed on it's side or any other direction.
    • How long should my SmokeTank battery last?
      With normal use, 8-10 hours.
    • Why is my SmokeTank is leaking?
      Your SmokeTank should never leak. There are 3 things to check for:
      • Is the tip screwed on properly?
      • When filling, did liquid get into the center air flow chamber?
      • Is the atomizer screwed in properly?

      Please make sure all of the above is correct. If the problem persists please contact customer service.
    • Why do I notice a "burnt" taste?
      If you notice a slight burnt taste this means you do not have enough liquid in the tank. If your tank has more than 50% liquid and the problem persists, its time to change your atomizer. Please note, if you let your SmokeTank run too dry or try to vape without enough liquid it will take some time for the burnt taste to subside.
  • SmokeTip Cartridge Questions
  • General Questions
    • Why do people use SmokeTip?
      • Can use in more places
      • An alternative to traditional tobacco cigarettes that contain zero smoke
      • No first or secondhand tobacco smoke
      • Save money over using tobacco products
    • Does SmokeTip cost more or less than traditional smoking products?
      You will save 60-75% compared to traditional cigarettes. A 2 pack a day smoker can save over $250 a month.
    • How long does a SmokeTip cartridge last?
      Results will vary depending on the intensity of a person's average inhalation. One SmokeTip Electronic Cigarette atomizer cartridge will last the equivalent of approximately 1.25 packs of cigarettes. Should you experience little or no vapor, ensure that your battery is fully charged and properly attached to the device.
    • How long does the SmokeTip battery last before needing a recharge?
      SmokeTip Electronic Cigarette uses a special 3.6V long life lithium battery, which is actually the top of the electronic cigarette. Depending upon usage, each SmokeTip rechargeable battery will last 3 hours to 3 days. The life of the battery is greatly dependant on usage. The indicator light tip will blink 30 times for about 9 seconds when the battery is getting low on power. We encourage all users to keep an extra battery available during high usage times or no access to recharging.
    • What are the Ingredients?
      SmokeTip Electronic Cigarette atomized cartridges contain water, nicotine (16mg, 12mg, 6mg & 0mg strengths), propylene glycol (a water-based ingredient found in many medicines & health care products), tobacco flavoring, and other ingredients for flavor. NONE of the ingredients in our cartridges have been found to be carcinogenic.
    • Where does the "smoke" go?
      SmokeTip Electronic Cigarette emits no "smoke" – it is a vapor mist that evaporates into the air within seconds.
    • Can I use SmokeTip anywhere?
      Since SmokeTip Electronic Cigarette has no flame, contains no tobacco, and emits no secondhand smoke, it is not a form of smoking that would be prohibited under laws prohibiting smoking in public. SmokeTip customers have used the product without issue or complaint in restaurants, traditional workplaces, and many other locations.
    • SmokeTip a smoking cessation product?
      SmokeTip Electronic Cigarette is an alternative to smoking. SmokeTip has never been tested or proven to be a cessation device.
    • Is SmokeTip right for anyone?
      If you are not a current smoker - don't start! SmokeTip is NOT a product for anyone under legal smoking age. SmokeTip is not to be sold to persons under the legal smoking age. Additionally, SmokeTip should not be used by anyone who is pregnant or has health concerns without first consulting the advice of a physician.
    • Is there anything I should be aware of when using SmokeTip?
      SmokeTip Electronic Cigarette products are intended for use by persons of legal smoking age, not by nonsmokers or by children, women who are pregnant or breast feeding, or persons with or at risk of heart disease, high blood pressure, diabetes, or taking medicine for depression or asthma. Consult a physician if you experience nicotine misuse symptoms such as nausea, vomiting, dizziness, diarrhea, weakness and rapid heartbeat. If you smoke tobacco products, you are encouraged to stop. Please keep SmokeTip Electronic Cigarette products out of the reach of children and pets; ingestion of certain pieces can present a choking hazard, and ingestion of the non-vaporized concentrated ingredients in the cartridges can be poisonous. The statements made within have not been evaluated by the Food and Drug Administration, and these statements and SmokeTip products are not intended to diagnose, treat, cure, or prevent any disease.
    • Are there other cautions to consider when using an e-cigarette?
      As with any electrical device, this unit should be charged on a fire-resistant surface. A bad connection may increase the risk of overheating and make the unit very hot. For issues, please contact us immediately. Do not leave unattended for safety purposes. For battery or cartridge leaks - do not continue using - place in a plastic bag for replacement. As with any electronic device, prevent it from mixing with metal articles in your pocket, purse or other bags - this will damage the battery and cartridge. We do have carry cases to prevent this issue.
  • Warranty Questions




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