RMA procedure

4/9/2012

All Warranties and Guarantees cover purchases from SmokeTip.com only.

    a.    Warranties/Guarantees do not cover any retail purchase.
    b.    Warranties/Guarantees do not transfer from original purchaser.

An RMA is issued is for specific items. Please do not include any extra or different items in your RMA return. We will make no acknowledgement of added items or opened product that does not qualify for return.  If shorted for RMA refund, product cost will be deducted . 

The customer is responsible for all shipping charges to return product to SmokeTip.com.

SmokeTip : 30-day Money Back Guarantee – All SmokeTip.com purchases (excluding all disposable items ) can be returned within 30 days of purchase date for refund ( Promotional Complete items must be included , if applies.  If not complete , product cost will be deducted for each promotional item ) 

 a. Product return must be postmarked within 30 days of purchase date.
 b. Cartridge refills can be returned, only if unopened and the foil seal has not been broken in the complete refill pack (s)
 c. If the cartridge 5 pack in a kit is opened, $10 will be deducted from the return amount on a kit.
 d.  Any cartridge return for refund must include the Original of Free Battery , Free Charger Combo and/ or Complete Starter Kit  (if it was part of the order). If it is not included,  deduction would be made from your refund ( $18.95, $ 29.95 or $39.95 )

SmokeTank :  For refund , the complete Tank Starter Pack can be returned within 30 days of purchase date for refund ( Promotional Complete items must be included , if applies.  If not complete , product cost will be deducted for each promotional item )  RMA approval must match request and receipt.  Refunds will be processed within 5 business days of receipt, then allow the bank 5-7 business days to reflect your credit after email confirmation is sent ,  provided the RMA procedures above are followed, and the guidelines below - Enclosure is as follows:

    SmokeTank Vaporizer
    Complete & Sealed 12ml of Liquid ( If the 12ml of Liquid is opened, $9.95 will be deducted from the return amount )
    Spare White Battery
    Spare Atomizer
    USB Charger
    Wall Adaptor

Disposable Items :   No warranty for any disposable .  No replacement , refund or exchange can be made.


Product Warranties – SmokeTip & SmokeTank Accessories (USB passthrough is considered an accessory) are covered by a 90-day warranty from purchase date.  All Warranty returns must follow the RMA procedures above. In addition -
    a. Product returns must be postmarked within 90 days of purchase date.
    b. Replacements will be processed, within 5 business days of receipt and allowing 3-5 business days from ship date for ETA  
    c. SmokeTip Cartridges & SmokeTank Liquids are not covered by our product warranty.

SmokeTip Cartridge Exchange Requests - For Cartridge exchanges, the following conditions must be met:
    a. All Exchanges must follow the RMA procedures above.
    b. If the exchange is due to a flavor change/mg level request from what was originally ordered, your account will be charged for reshipping  costs (minimum charge $3).  We will ship exchanges within 5 business days of receipt (allow 3-5 business days from ship date for arrival) .  
    c. Cartridges can be exchanged only if unopened, foil seal has not been broken, and the return is postmarked within 30 days of purchase date.

SmokeTank Liquid Exchange Requests - For liquid exchanges, the following conditions must be met:
    a. All Exchanges must follow the RMA procedures above.
    b. If the exchange is due to a flavor change/mg level request from what was originally ordered, your account will be charged for reshipping  costs (minimum charge $3).  We will ship exchanges within 5 business days of receipt (allow 3-5 business days from ship date for arrival) .  
    c.  Liquids can be exchanged only if unopened and sealed,  and the return is postmarked within 30 days of purchase date.

Lifetime Battery Warranty  - Smoketip.com purchase batteries are covered by a lifetime warranty, subject to the following conditions:  
    a.    All RMA procedures outlined above are followed.
    b.    There is  a Strict 2 Battery Limit  per RMA . No exceptions!
    c.    Within 5 business days of receipt, customer will be informed that their RMA has been received and will be offered two choices:
            1 -     Replacement battery(s) can be sent with next order from SmokeTip.com, free of charge
  OR    2-      Customer may opt to pay a $9.50 processing fee for each replacement battery to have the battery (s)  sent next business day and allowing 3-5 business days from ship date for ETA .

    d.     If  battery  request is made with a product warranty item - the battery (s) will be shipped with product warranty item following the processing time frame and processing fee of $9.50 per battery will be applied.

Please note :

1. We cannot process or refund packages marked “Return to Sender.”

2. Refunds will be issued to the same credit card that was charged when ordering the product.

3  Since SmokeTip Cartridges are a consumable item, they can not  be returned or exchanged after 30 days of purchase date for any reason.

4. While evaluating our product, please be sure to not open additional sealed packs of cartridges - if they are used- they cannot be returned and cannot be refunded.